FCA US LLC recently announced the 2017 winners of theCustomer First Award for Excellence. Melloy Dodge was one of 387 dealerships in the United States to win this award. The Customer First Award for Excellence recognizes elite dealerships that are recognized by consumers as leaders in customer sales and service experience.
"Our dealers are striving to not just improve the customer experience in their facilities, but to become the industry leaders in customer satisfaction on both the sales and service sides of the business," said Al Gardner, Head of Dealer Network Development, FCA – North America. "Consumers will know that they are in a Customer First dealership from the logos, but more importantly, they will experience the evolution of these elite stores."
FCA created the Customer First Award for Excellence to improve customer satisfaction and recognize dealerships like Melloy Dodge that are leading the way in sales and service experience, employee training, and facility condition. Dealerships must meet exceptionally high standards in order to win this award.